Privacy Policy

At MOMENTUM, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services. By using our website, you consent to the practices described in this policy. If you have any questions or concerns, please contact us at info@momentumclo.com.

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1. Information We Collect

1.1 Personal Information
We collect personal information that you voluntarily provide when using our website, including when you make purchases, subscribe to our newsletter, or contact us. This information may include:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (collected via secure third-party payment processors)

1.2 Automatically Collected Information
When you interact with our website, certain information is collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Referral URLs
• Pages viewed and links clicked

This information helps us understand how users interact with our website and improve our services.

1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and collect information about usage patterns. For more details, refer to our Cookies Policy below.

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2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Processing Transactions
To process and fulfill your orders, including shipping, payment processing, and providing customer support.

2.2 Improving Our Website and Services
To understand user behavior, monitor website performance, and make improvements based on insights.

2.3 Marketing and Communication
To send promotional materials, newsletters, and updates about new products or offers if you’ve subscribed. You may opt out of receiving marketing emails by following the unsubscribe link in any email.

2.4 Customer Support
To respond to your inquiries, troubleshoot issues, and offer assistance.

2.5 Legal Compliance
To comply with legal obligations, resolve disputes, and enforce our agreements.

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3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted third parties in the following circumstances:

3.1 Service Providers
We may share your information with third-party service providers who assist with business operations such as payment processing, order fulfillment, and website analytics. These providers are authorized to use your information only as necessary to perform services on our behalf.

3.2 Legal Requirements
We may disclose your information if required by law, in response to legal proceedings, or to protect our rights, safety, or property.

3.3 Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.

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4. Cookies Policy

Our website uses cookies to enhance user experience, improve functionality, and analyze site usage. Cookies are small text files stored on your device when you visit a website. You can manage cookies in your browser settings, but disabling them may limit certain site features.

4.1 Types of Cookies We Use

• Necessary Cookies: Essential for site operation and secure access.
• Analytical Cookies: Help us understand how users interact with the site.
• Marketing Cookies: Used to deliver targeted ads and track campaign performance.

4.2 Third-Party Cookies
We may use third-party services, such as Google Analytics, to collect and analyze data. These third parties may set cookies on your device to track user behavior.

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5. Security of Your Information

We implement technical and organizational security measures to protect your personal information against unauthorized access, loss, and misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We advise you to take precautions when accessing your online accounts.

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6. Retention of Your Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymize it.

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7. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

7.1 Right to Access
You have the right to request access to the personal information we hold about you.

7.2 Right to Rectification
If any of your information is inaccurate or incomplete, you have the right to request correction.

7.3 Right to Erasure
You may request deletion of your personal information, subject to certain conditions.

7.4 Right to Restrict Processing
You can request restriction of processing in certain situations, such as if you contest the accuracy of your information.

7.5 Right to Object to Processing
You have the right to object to our processing of your personal information for direct marketing purposes.

7.6 Right to Data Portability
You may request a copy of your information in a structured, machine-readable format.

To exercise these rights, please contact us at info@momentumclo.com.

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8. International Data Transfers

MOMENTUM is based in The Netherlands, and your information may be processed and stored outside your country of residence. When transferring data internationally, we take steps to ensure that adequate safeguards are in place to protect your information in line with this Privacy Policy and applicable laws.

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9. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us at info@momentumclo.com, and we will take appropriate steps to remove the information.

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10. Third-Party Links

Our website may contain links to external websites. This Privacy Policy does not apply to these third-party sites, and we are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. By continuing to use our services after changes are made, you accept the revised Privacy Policy.

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12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@momentumclo.com
Address:
MOMENTUM
Cypresbaan 5
2908LT, Capelle Aan Den IJssel
Netherlands

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Effective Date: This Privacy Policy is effective as of 01-01-2021.